PAYMENT METHODS

Payment Methods

PAYPAL

Faster, safer, and easier, paying with PayPal means you don’t need to enter your card details and address every time you pay.

Eligibility

PayPal is available in 200 eligible countries.

How to pay

At the checkout, select the ‘PayPal’ option. You will then be taken to a page to enter your details and complete your purchase.

Just enter your email address and password to log into your PayPal account, and PayPal will automatically fill out your details for you. All you need to do is confirm the purchase.

If you don’t have a PayPal account, you will need to create one. To do this, enter your debit or credit card details, as well as your name, address, mobile number and email address and follow PayPal’s instructions.

Cancellations

You have a legal right to cancel your order for a full refund within 14 days. In this event, you will need to notify French Connection in writing, details on this can be found in the model cancellation form below. Should you cancel your order, you will get an email of acknowledgement from French Connection, and a receipt of refund email from PayPal.

Returns

Your right to return is not affected by your payment method. At French Connection, you will only ever pay for the items you keep.

When your return has been processed, you will get a confirmation email from French Connection, and a receipt of refund email from PayPal.

In Store

You can return your items in store. However, we cannot refund PayPal payments in store instantly. The returned item will be sent back to the warehouse where it will be processed. PayPal will then refund the amount paid. This will go into your PayPal account.

By Post

When you return your item by post, it will be processed by our team in the warehouse. PayPal will then refund the amount paid. This will go into your PayPal account.

Help

To get help with PayPal, make a complaint or for any concerns or queries, please contact PayPal’s Customer Service team. Unfortunately, we are unable to help with questions relating to PayPal payments, but our Customer Service team will be able to answer your other queries.

Model cancellation form

To:
Returns Department,
French Connection,
Unit B,
Dolphin way,
Purfleet,
Essex,
RM19 1NZ

E-mail: orders@frenchconnection.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods:
- Ordered/Received (*) on: [ instert date here ]
- Name of customer:
- Address of customer:
- Signature of consumer(s) (if this form is notified on paper):
- Date:

(*) Delete as appropriate

APPLE PAY

Avoid filling out forms and details, and choose Apple Pay at the checkout to let your Apple device do the hard work.

Eligibility

Apple pay is only available in eligible countries.

You must have a debit/credit card attached to your 'Wallet', be using an apple device with IOS 12 or higher installed, and have payments activated’.

How to pay

On your Apple device, select the ‘Apple Pay’ option at the checkout.

If the device is connected to your account, you will be offered the option to autofill your details, saving you time and effort. Simply enter your password, use touch ID or facial recognition to complete your purchase in an instant.

If this option does not pop up, you will need to create an Apple Pay account, and link it to your device

Cancellations

Returns

Your right to return is not affected by your payment method.

In Store

If you paid for your items via Apple Pay in store, you may return your item to store and get an instant refund, through the same payment method.

If you paid for your items via Apple Pay online, you can return your items in store. However, we cannot refund payments that have been made online with Apple Pay in store instantly.

The returned item will be sent back to the warehouse where it will be processed. Once the item has been checked, the refunded amount will come to you via Apple Pay.

By Post

When you return your item by post, it will be processed by our team in the warehouse. Your refund, if requested, will then come through Apple Pay.

Help

To get help with Apple Pay, make a complaint, or for any concerns or queries, please contact our Customer Service team.

Model cancellation form

To:
Returns Department,
French Connection,
Unit B,
Dolphin way,
Purfleet,
Essex,
RM19 1NZ

E-mail: orders@frenchconnection.com

(*) Delete as appropriate

GOOGLE PAY

Android users and those on Google Chrome in eligible countries can now pay in an instant with Google Pay.

Eligibility

Google pay is only available in eligible countries.

You must have a debit/credit card attached to your Google account.

How to pay

Select the ‘Google Pay’ option at the checkout.

If this option does not pop up, you will need to create a Google Pay account, and link it to your device or browser.

Cancellations

Returns

Your right to return is not affected by your payment method.

In Store

If you paid for your items via Google Pay in store, you may return your item to store and get an instant refund, through the same payment method.

If you paid for your items via Google Pay online, you can return your items in store. However, we cannot refund payments that have been made online with Google Pay online in store instantly.

Model cancellation form

To:
Returns Department,
French Connection,
Unit B,
Dolphin way,
Purfleet,
Essex,
RM19 1NZ

E-mail: orders@frenchconnection.com

(*) Delete as appropriate

GIFT CARDS

You can now pay for your French Connection purchase with one of our electronic gift cards.

How to pay

You can add your gift card number to your checkout process at any point when shopping on our website. You can use multiple gift cards in one order.

Simply type the unique code to the discount window before checkout and select apply.

The total value of the gift card will be deducted from your order. If your order is less than the value of your gift card, the remaining balance will stay on your account for you to spend at a later date.

If your order is more than the value of your gift card, you’ll need to pay for the remaining balance in the usual way, by adding a credit or debit card number or selecting one of the alternative payment methods.

Please note: Our electronic gift cards can only be used for purchases made online. We currently don’t allow our e-cards to be used in store.

French Connection gift cards are valid for 24 months from the day of purchase.

Cancellations

Returns

Your right to return is not affected by your payment method.

If your order is eligible for a return, you’ll be refunded by the original form of payment and any credit will be added back to your gift card.

Model cancellation form

To:
Returns Department,
French Connection,
Unit B,
Dolphin way,
Purfleet,
Essex,
RM19 1NZ

E-mail: orders@frenchconnection.com

(*) Delete as appropriate

KLARNA

Details on how to use Klarna for your purchase can be found here.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply

CREDIT NOTES/GIFT RECEIPTS

How to use:

Upon being issued, a gift receipt enables you to store money and pay for goods to the value stored on the receipt. Your gift receipt can be used by you or given as a gift. You can use this gift receipt as full or part payment of any goods at French Connection owned stores in the UK including Outlets. A gift receipt is not able to be used on online payments. The amount of the purchase will be deducted from the balance on the gift receipt.

Gift Receipt Terms and Conditions:

1. Gift receipts can be redeemed at French Connection stores in the UK including Outlets. They cannot be redeemed at French Connection Concessions, Franchises or online.

2. Gift receipts can be activated with a minimum value of £10 and cards can be topped up in stores, as long as the balance of the card will be greater than £10 after top up.

3. Gift receipts may be exchanged for goods of a higher price than the value stored on the card on payment of the difference.

4. If any product purchased with a gift receipt is subsequently exchanged for a product of a lower price or a refund, any money owing will be added to the remaining balance on the gift receipt if the resulting balance of the gift receipt will be greater than £10, otherwise a credit note will be issued. cash will not be given in lieu of any resulting balance.

5. If you do not spend the entire balance on the gift receipt the remaining balance will be updated after each transaction and shown on your printed till receipt You will not earn interest on the balance.

6. This gift receipt cannot be exchanged for cash.

7. Gift receipts are valid for 12 months from the last transaction. Any remaining balance will be cancelled on expiry of the validity period. Please check in store for balance enquiries or contact us by phoning French Connection head office on 0207 036 7300.

8. Please treat gift receipts as you would treat cash in a wallet; if you lose the card, you will lose the remaining balance you had on the gift receipt. French Connection will not accept liability for lost, stolen or damaged gift receipts or any balance you had on such gift receipts.

9. French Connection Retail LTD reserves the right to amend the terms and conditions of the gift receipt at any time and to take the appropriate action, including the cancellation of the gift receipt if, at its discretion, it deems such action necessary. This does not affect your legal rights.

REVOLUT PAY

Revolut Pay is a fast, frictionless, and flexible way to pay for Revolut users and card (Visa and Mastercard) users.

Eligibility

Revolut Pay checkout is available to anyone who’s 18 years or older and meets its eligibility requirements.

How to pay

At the checkout, select the ‘Revolut Pay’ option.

If you’re a Revolut user shopping on your mobile device, you’ll be redirected to the Revolut app to confirm the payment. You’ll be redirected back to French Connection once the payment has been confirmed in the Revolut app. If you’re a Revolut user using Revolut Pay on an external device, you’ll be prompted to sync your external device to your mobile device. You can then tap to confirm the payment from the Revolut app.

If you’re new to Revolut, the first time you use Revolut Pay, you’ll need to input your card payment details. Revolut will try to provide you with the ability to save all the details you need to make the payment. You may also be required to validate any payment you make with your card issuer.

Click here for more details.

Cancellations

You can cancel your order for a full refund within 14 days. In this case, you’ll need to notify French Connection in writing. Details on this can be found in the model cancellation form below. If you cancel your order, you’ll get an email from French Connection. If you’re a Revolut user, you’ll also be notified of the refund in the Revolut app. If you’re not a Revolut user, you may be notified by your bank of the refund, if this is a service they provide.

Returns

Your right to return isn’t affected by your payment method.

In Store

You can return your items in-store. However, we can’t refund Revolut Pay payments in store instantly. The returned item will be sent back to the warehouse where it’ll be processed. French Connection will then refund the amount paid. You’ll get an email from French Connection. If you’re a Revolut user, you’ll also be notified of the refund in the Revolut app. If you’re not a Revolut user, you may be notified by your bank of the refund, if this is a service they provide.

By Post

When you return your item by post, it’ll be processed by our team in the warehouse. French Connection will then refund the amount paid and you will receive an email from us. If you’re a Revolut user, you’ll also be notified of the refund in the Revolut app. If you’re not a Revolut user, you may be notified by your bank of the refund, if this is a service they provide.

Help

To get help with Revolut Pay, make a complaint or for any concerns or queries, please contact Revolut directly. If you’re a Revolut user, you can do this in the Revolut app. If you’re not yet a Revolut user, you can contact them using their online form. Tap here for more details.

Model cancellation form

To:
Returns Department,
French Connection,
Unit B,
Dolphin way,
Purfleet,
Essex,
RM19 1NZ

E-mail: orders@frenchconnection.com

(*) Delete as appropriate

SHOP PAY

Fast, flexible, one-tap checkout method.

Eligibility

Shoppers can use the following cards:

Visa/Visa Debit
Mastercard
American Express
Other cards that are supported on the website

How to pay

At the checkout, select the ‘Shop Pay’ option. You will then be taken to a page to enter your details and complete your purchase.

Just enter your email address and password to log into your Shop Pay account, and Shop Pay will automatically fill out your details for you. All you need to do is confirm the purchase.

If you don’t have a Shop Pay account, you will need to create one. To do this, enter your debit or credit card details, as well as your name, address, mobile number and email address and follow Shop Pay’s instructions.

Shop Pay will send an SMS with a verification code. In the Confirm it's you section, enter your six-digit code. If you previously verified your Shop email address when you set up Shop Pay, then click send me a code by email instead option.

Cancellations

You have a legal right to cancel your order for a full refund within 14 days. In this event, you will need to notify French Connection in writing, details on this can be found in the model cancellation form below.

Please note that you can’t use the Shop app to cancel an order, return an item or ask for a refund.

Returns

Your right to return is not affected by your payment method. At French Connection, you will only ever pay for the items you keep.

When your return has been processed, you will get a confirmation email from French Connection.

In-Store

You can return your items in-store.

If your order is eligible for a return, you’ll be refunded by the original form of payment.

By Post

When you return your item by post, it will be processed by our team in the warehouse.

Help

To get help with Shop Pay, make a complaint or for any concerns or queries, please contact Shop Pay’s Customer Service team. Unfortunately, we are unable to help with questions relating to Shop Pay payments, but our Customer Service team will be able to answer your other queries.

Model cancellation form

To:
Returns Department,
French Connection,
Unit B,
Dolphin way,
Purfleet,
Essex,
RM19 1NZ

E-mail: orders@frenchconnection.com

(*) Delete as appropriate

HARPER - TRY FOR 5

Try items on in the comfort of your home before deciding which to purchase. Only pay for what you do not return within 5 days.

Eligibility

Try for 5 is a credit-free offering, but will check your personal details to prevent fraudulent orders. Please ensure you are using an active card with the correct billing address.

How to pay

You will be asked for your card details at the checkout and we will take payment for your selected delivery option. You will not pay for the items you are trying on. Your 5 day try on period will begin the day that you recieve your items. You will only be charged at the end of the 5 day period for items that you have not created a label for via the returns platform and taken to a return drop off location.

Returns

Your right to return is not affected by your Try for 5 payment method.

In Store

For the items that you decide not to keep within the 5 day period, you can also take them into store to be processed. If you do this within the 5 day try on period, you will not be charged for the items you do not keep. For items that you have paid for, you can also return in store and can expect a refund within 3 working days.

Help

To get help with Try for 5 or for any concerns or queries, please contact our Customer Service team.